Virtual Tour

CANCELLATION CONTRACT

CANCELLATION CONTRACT

Reservations

To book one or more guest rooms you need to provide your credit card details. These details enable our hotel to request authorisation by your credit card company. This is a standard procedure to certify that credit limits allow for potential expenses.

Upon arrival you are requested to pay for the numbers of nights reserved..Our receptionists accept payments by credit card, pin or cash.

Hotel Multatuli does not accept reservations reservations for more than 5 rooms. Your guestroom is available from 14.00 hrs on the day of arrival. You are requested to clear your room before 12.00 hrs on the day of departure.

Changing your reservation

If you wish to cancel or change your reservation you may do so free of charge as late as 24 hours prior to 00.00 hrs (CET) of the agreed arrival day. You will receive an email to confirm your new reservation or your cancellation.

Cancellation

If you find yourself obliged to cancel, you may do so by using the online cancellation function or by contacting the hotel directly. Cancellation is free of charge up to 24 hours before 00.00 hrs (CET) of the agreed arrival date. Cancellations within 24 hours of your expected arrival will be billed the amount of the first night. A reservation not cancelled at all will also be billed the amount of the first night. The hotel will charge your credit card for this fee and confirm your cancellation and payment by email.

Cancellation policy:

When modified or cancelled the total price of the reservation will be charged. In case of no-show the total price of the reservation will be charged.

If you check out earlier than your reservation, the payment of the total amount will be required.

Non-refundable booking policy

Prepayment:

When making a non-refundable booking the total price of the reservation will be charged on the day of booking. This payment is non-refundable.